Frequently Asked Questions

  • Are all the images from the image bank available?

    All the images you see on Lukasweb.be are available in high resolution.

    Lukas is currently digitizing the art collections of Flemish museums. As soon as the studio delivers these new images, they are loaded into the image bank and placed online. If you are in doubt whether a specific work of art is available, please contact Lukas.

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  • How do I register for the image bank?

    Press the ‘Register’ link on the Lukasweb.be homepage, fill out the fields on the registration form and press ‘Create new account’. Upon registration an e-mail will be sent to the address provided for a one-time activation process.

    In case you did not receive a confirmation e-mail, please check your mail’s spam folder (some e-mails may not get past your spam filter).

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  • I forgot my password – how can I retrieve it?

    Press the ‘Forgot your password?’ link at the bottom of the login form. A new password will be sent to you via e-mail.

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  • Do I have permission to publish or reproduce images from Lukasweb.be without Lukas’ prior consent?

    No, prior consent is always required.

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  • How do I acquire image usage rights?

    First, use the pricing module to establish the scope of the usage rights. Once payment has been received the images can be downloaded and used according to the variables which you provided.

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  • Which copyright notice should I mention alongside the published image?

    These mentions are obligatory: Artist’s name – Title of the work of art - Museum which houses the original work - Copyright symbol followed by ‘Image: Lukas - Art in Flanders VZW (www.lukasweb.be)’.

    Specific additional mentions will be printed at the bottom of your invoice.

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  • Is it still possible to order ektachromes, slides or black & white photographs?

    No. The ektachromes and slides of the museum’s own photographic services will no longer be loaned out and are currently being replaced by new, digital images.

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  • How can I consult the images provided by the image bank?

    The image bank is structured hierarchically: Collection – Main object - Images. Some works of art (panelled works, especially) have several images available.

    The images of Lukasweb.be can be consulted in two ways:

    A. Simple search, using the search function.

    Enter one or more words and the search engine will list any succesful hits by comparing your requests with the image bank’s metadata.

    Use the selection list on the left to refine your results.

    B. Search by ‘Theme’ or ‘Collection’.

    Search the image bank via existing selections which are grouped by theme or collection.

    Use the selection list on the left to refine your results.

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  • How do I add an image to 'My selections'?

    On the image detail page, press the button ‘Add image to favorites’.

    The section ‘My selections’ is linked to a login name and essentially constitutes a lightbox with viewing and storing purposes (for possible future use and reference).

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  • How do I manage 'My selections'?

    After initial login, press the button 'My selections'. This section enables you to add or remove images, among other things.

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  • How do I order a high-quality print of an image?

    Please contact Lukas directly. Basically it is possible to order a high-quality print of any work shown on Lukasweb.be, whether it be on photo paper, etching paper or canvas.

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  • How can I order an image right?

    Pricing for image reproduction rights is calculated through a number of steps:

    - Choose the type of publication in which the image will be used.

    - Establish the print-run and the distribution area (if applicable).

    - Describe your publication and press the 'Add to shopping cart' button. The details and pricing of the image will now appear in your shopping cart.

    - Press the 'Place order' button.

    - Fill out the form with your address and invoicing details and press the 'Continue' button.

    - Select the desired method of payment. (If you select online payment, you will be forwarded to a secure payment page.)

    - Once your order and payment have been received, the digital images will be prepared for download automatically.

    - Lukas will send an e-mail to the address provided as soon as the images are available for download. The download page will remain accessible for one week.

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  • Which payment methods can I use?

    You can either pay by credit card or (electronic) money transfer.

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  • In which formats can I download the images?

    The images can be downloaded in JPEG or TIFF format

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  • How do I download the images I purchased?

    The download page offers links and instructions to store the images on your computer and can be accessed for one week after purchase.

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  • Where can I track my orders?

    Your profile, in the section ‘My purchases’ lists an overview of all your orders.

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